We Guarantee Your Satisfaction. Though its very rare but if for any reason you are not satisfied with your purchase we want to know about it and make things right. We stand behind our products 100%.

We guarantee the quality on everything we sell. Please see our About Beeswax & Herbs page to decide if our candles are right for you.

Because of the nature of these items, as well as to minimize contact due to current pandemic, unless items arrive damaged or defective we will not accept returns for the following:1. We will not honor any returns that are related to candle not being strong enough to scent home as our current collection are not created for that purpose.2. Items have been usedTo receive full refund for order. Please contact us with 15 business days of your purchase. Items must be unused to qualify and purchaser will be responsible for return cost. Items must be returned within 21 business days.If there are any dissatisfaction with orders please contact us at info@phoenixignitecandleco.com 15 business days  so that we can make things right.

Any order discrepancies must be reported within 3-5 business days of product being delivered by shipping courier so that we can correct order if order is incorrect. The time will be calculated based on tracking details only. Contact info@phoenixignitecandleco.com with the concern to receive a response within 48hours.

Note: Instagram & Facebook is not a form of email.

Damaged Items in Transport

If there is any damage to the physical products on delivery, contact us immediately at info@phoenixignitecandleco.com. Must be within 3 business days of product delivery.

Questions

If you have any questions about the delivery and shipment or your order, please contact us at info@phoenixignitecandleco.com

Note: We do not create RETURN LABELS for products wanting to be exchange, return or purchased ordered in error. The purchaser or recipient is responsible for any fees to reship an order. 

Customer Service:
Email: info@phoenixignitecandles.com
Hours: Monday to Friday, 8:00- 4:00PM EST.

Our Address:
9613C Harford Rd #227

Baltimore, MD 21234